We advise individuals experiencing problems with their eVisa, UKVI account or digital immigration status. The Home Office has replaced physical BRPs with an online eVisa system — and problems with accessing or proving your status can have serious consequences for your right to work, rent and access services.
Since the rollout of the eVisa system, many individuals have experienced difficulties accessing their UKVI accounts, obtaining Share Codes, or discovered that their digital status does not accurately reflect their leave. If you cannot prove your immigration status, your employer and landlord may be unable to verify your right to work or rent in the UK.
We do not guarantee the outcome of any application or resolution request made to the Home Office.
Assistance creating and verifying a UKVI online account to access your eVisa, view your conditions of leave and generate Share Codes for employers and landlords.
Where you are unable to access your eVisa account — including identity verification failures, lost email access or account lockout — we advise on steps to resolve the issue and can assist in contacting the Home Office Resolution Centre where needed.
If your eVisa or online profile shows incorrect conditions of leave, a wrong expiry date or does not reflect a recent grant of permission, we advise on using the Home Office resolution process to correct the error.
Practical guidance on generating and using Share Codes to prove your right to work and right to rent to employers, landlords and other organisations.
Support for EUSS settled and pre-settled status holders experiencing problems accessing their digital status or who received an incorrect EUSS grant.
Advice on updating your UKVI account following a new passport, a name change following marriage or divorce, or other changes to personal details.
📍 Why this matters: Your eVisa is your only proof of right to live, work and rent in the UK. Unlike a BRP, there is no physical document to show. If you cannot access your account or your status appears incorrect, you may be at risk of unlawful discrimination by employers or landlords who cannot verify your status. Seek advice promptly.
If you cannot access your eVisa or your status appears incorrect, seek advice promptly. An inability to prove your status can affect your employment, housing and access to services.
eVisa and digital status advice is quoted individually depending on the nature and complexity of the issue. We provide a written estimate before starting work. VAT will be charged where applicable.
Contact us if you are having difficulty with your eVisa or UKVI account.